> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pixasoftware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sync Orders from All Your Sales Channels | Pixa Lab

> Automatically pull orders from all your marketplaces and stores into Pixa Lab, and push status updates back to each channel as you fulfill them.

Pixa Lab connects to every sales channel you operate and keeps your order data consistent across all of them. New orders flow into Pixa Lab the moment they are placed, and every status change you make — confirming, shipping, canceling — is written back to the originating marketplace automatically. You never need to log in to each channel separately to keep order statuses current.

## How Bidirectional Sync Works

When you connect a sales channel to Pixa Lab, the integration subscribes to that channel's order feed. Pixa Lab continuously checks for new orders and imports them into your unified order list. Each order carries the original channel reference, so you always know where an order came from.

When you take action on an order inside Pixa Lab — for example, marking it as shipped or uploading a tracking number — Pixa Lab immediately calls the channel's API to reflect that status change. The customer sees the update on the storefront, and the marketplace records the fulfillment event on its side.

This two-way flow covers the full order lifecycle: creation, confirmation, package splitting, cash-on-delivery and bank-transfer payment handling, cancellations, and returns.

## Enabling and Processing Orders

<Steps>
  <Step title="Enable sync for a channel">
    Go to **Settings → Integrations** and open the marketplace or store you want to connect. Toggle **Order Sync** on and save. Pixa Lab immediately begins importing existing open orders for that channel.
  </Step>

  <Step title="Check your incoming orders">
    Navigate to **Orders** in the left sidebar. Every imported order appears here, tagged with its source channel. Use the filters at the top to narrow by channel, status, date, or payment type.
  </Step>

  <Step title="Process an order">
    Open an order to review its line items, shipping address, and payment details. Confirm the order, assign it to a warehouse location if needed, and initiate picking and packing. You can also split the order into multiple packages at this stage if the items require it.
  </Step>

  <Step title="Watch the status flow back to the marketplace">
    Once you mark an order as shipped and enter or generate a tracking number, Pixa Lab pushes the shipment confirmation and tracking details back to the originating channel. The customer receives the tracking notification through the marketplace, and the order status on the channel updates to **Shipped** automatically.
  </Step>
</Steps>

## Order Automations

Pixa Lab can handle repetitive fulfillment steps for you without any manual intervention. Enable the automations that match your workflow from **Settings → Order Automations**:

* **Auto-confirm marketplace orders** — Pixa Lab acknowledges new orders immediately so the marketplace timer never expires.
* **Auto-transfer orders to ERP** — Push confirmed orders directly into your ERP system as soon as they arrive.
* **Auto-create invoices** — Trigger invoice creation in your connected accounting software the moment an order is confirmed.
* **Auto-generate shipping shipments** — Create a shipment record and reserve carrier capacity automatically after confirmation.
* **Split packages by volumetric weight (desi)** — Automatically divide orders into separate packages when combined weight or dimensions exceed your defined thresholds.
* **Prioritize order preparation** — Apply custom rules to surface high-priority orders — such as same-day delivery or VIP customers — at the top of your pick list.
* **Auto-send invoice and tracking links** — Deliver the invoice PDF or link and the shipment tracking URL back to the sales channel and to the customer without any manual sending.

<Note>
  Pixa Lab monitors your order feed for abnormal movements — such as unexpected cancellations, duplicate orders, or sudden status regressions — and alerts you in the dashboard and by notification so you can investigate and act quickly before the issue affects your metrics.
</Note>