> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pixasoftware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Match and Sync Products Across Every Sales Channel

> Pixa Lab automatically detects products already on sale across platforms and lets you manually match, import, and push updates to every channel at once.

Pixa Lab's product sync engine keeps your catalog consistent across every connected sales channel. When you connect a new platform, Pixa Lab scans it for products that already exist in your catalog and creates the link automatically — there is no need to re-list items you are already selling. For products that cannot be matched automatically, you can create the link manually. Once a match is established, any content update you make in Pixa Lab — to the title, description, or images — can be pushed to all matched channels in a single action.

## Automatic Sync Setup

Automatic matching runs whenever you connect a new sales channel or trigger a re-scan. Pixa Lab compares product identifiers (such as barcode, SKU, or name) between your Pixa Lab catalog and the platform, then activates the link for any products it recognises.

<Steps>
  <Step title="Connect the sales channel">
    Go to **Settings → Integrations** and click **Add Channel**. Select your platform, enter the required credentials, and click **Connect**.
  </Step>

  <Step title="Trigger the initial sync scan">
    Once the channel is connected, navigate to **Products → Sync** and select the channel from the list. Click **Run Auto-Match**.
  </Step>

  <Step title="Review the matching results">
    Pixa Lab displays a summary showing the number of products matched, unmatched, and any conflicts. Matched products move to **Active** status automatically.
  </Step>

  <Step title="Resolve unmatched products">
    For products that were not matched automatically, choose to **Match Manually**, **Import from Platform**, or **Skip** for now. See the manual matching steps below.
  </Step>
</Steps>

## Manual Product Matching

Use manual matching when automatic detection cannot confirm the link — for example, when product identifiers differ between your Pixa Lab catalog and the platform.

<Steps>
  <Step title="Open the unmatched product">
    In **Products → Sync**, filter by status **Unmatched** and click the product you want to link.
  </Step>

  <Step title="Search for the platform listing">
    In the **Match to Platform** panel, search by product name, SKU, or barcode to find the corresponding listing on the connected channel.
  </Step>

  <Step title="Confirm the match">
    Select the correct platform listing from the search results and click **Confirm Match**. Pixa Lab creates the link and sets the product status to **Active**.
  </Step>

  <Step title="Choose the data source">
    Decide whether Pixa Lab or the platform holds the authoritative product data. Select **Use Pixa Lab Data** to push your catalog content to the channel, or **Use Platform Data** to import the platform listing into Pixa Lab.
  </Step>
</Steps>

## Import Platform Products into Pixa Lab

If a product exists on a sales channel but not yet in your Pixa Lab catalog, you can bring it in directly from the sync view.

<Steps>
  <Step title="Go to Products → Sync">
    Select the channel and filter for **Platform Only** products — these are listings that exist on the platform but have no Pixa Lab counterpart.
  </Step>

  <Step title="Select products to import">
    Tick the products you want to import and click **Import to Pixa Lab**.
  </Step>

  <Step title="Review and save">
    Pixa Lab creates a product card for each imported item. Open each card to verify the imported data and add any missing fields such as attributes or full descriptions.
  </Step>
</Steps>

## Check Sync Status and Read Logs

### Sync Status Indicators

Each product in the **Products → Sync** view carries one of the following statuses:

| Status        | Meaning                                                                              |
| ------------- | ------------------------------------------------------------------------------------ |
| **Active**    | The product is matched and the link is live on the channel.                          |
| **Pending**   | A match or update has been submitted and is awaiting confirmation from the platform. |
| **Unmatched** | No link has been established for this product on this channel.                       |
| **Error**     | The last sync action failed. Check the integration log for details.                  |

### Reading the Sync Logs

Navigate to **Logs → Integration Logs** and filter by channel or date range to see a detailed record of every sync event. Each log entry shows the action type (match, import, update), the result (success or failure), and a timestamp.

For a full audit of which team member triggered each sync action, go to **Logs → User Activity Logs**.

<Note>
  When product data — such as a title or image — differs between your Pixa Lab catalog and a matched channel listing, Pixa Lab does not overwrite the channel automatically. You must explicitly choose to **Push Pixa Lab Data** from the product card's Listings tab. This prevents unintended overwrites of channel-specific content you may have customised directly on the platform.
</Note>

## Remove a Match

To unlink a product from a channel without deleting the listing on that platform:

<Steps>
  <Step title="Open the product card">
    Find the product in **Products** and click its name to open the card.
  </Step>

  <Step title="Go to the Listings tab">
    Select the **Listings** tab and locate the channel whose match you want to remove.
  </Step>

  <Step title="Remove the link">
    Click the **⋯** menu next to the channel and select **Remove Match**. Pixa Lab deactivates the sync link. The product listing remains live on the platform but is no longer managed through Pixa Lab.
  </Step>
</Steps>