> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pixasoftware.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Pixa e-Commerce Platform: Frequently Asked Questions

> Find quick answers to the most common questions about Pixa Lab and Pixa WMS — from getting started and integrations to billing and support.

Whether you're evaluating Pixa for the first time or already managing your e-commerce operations with Pixa Lab or Pixa WMS, this page answers the questions our customers ask most often. If you don't find what you're looking for here, reach out to the support team directly.

## Getting Started

<AccordionGroup>
  <Accordion title="How do I start a free trial?">
    Visit the [demo request page](https://pixasoftware.com/demo-talep-et/) and fill in your details. A member of the Pixa team will contact you to arrange a personalized demo and activate your trial environment — no commitment required.
  </Accordion>

  <Accordion title="Is a credit card required to try Pixa?">
    No. You can request a free trial and attend a demo without providing any payment information. You only need billing details when you decide to subscribe to a paid plan.
  </Accordion>

  <Accordion title="How long does it take to set up?">
    Most customers complete their initial setup — including connecting their first marketplace and configuring products — within a single business day. The Pixa onboarding team guides you through every step so you can go live as quickly as possible.
  </Accordion>
</AccordionGroup>

## Products & Integrations

<AccordionGroup>
  <Accordion title="Which marketplaces does Pixa support?">
    Pixa integrates with 100+ channels, including major Turkish and global marketplaces such as Trendyol, Hepsiburada, Amazon, and Shopify, as well as platforms like WooCommerce, SAP, and Nebim V3. Visit the integrations page on the Pixa website for the full up-to-date list.
  </Accordion>

  <Accordion title="Can I connect multiple stores?">
    Yes. Pixa Lab is built for multi-channel management, so you can connect as many stores and marketplace accounts as your plan supports. Orders, inventory, and pricing are all managed from a single dashboard.
  </Accordion>

  <Accordion title="What happens if my marketplace isn't listed?">
    Contact the Pixa team via the [contact page](https://pixasoftware.com/iletisim) or call **0850 241 89 78** to discuss your requirements. The integrations team regularly adds new channels, and custom integration options may be available for your platform.
  </Accordion>
</AccordionGroup>

## Orders & Inventory

<AccordionGroup>
  <Accordion title="How does real-time inventory sync work?">
    When a sale occurs on any connected channel, Pixa Lab automatically deducts the quantity from your central inventory and pushes the updated stock level to all other connected channels in real time. This keeps your listings accurate across every platform without any manual intervention.
  </Accordion>

  <Accordion title="What happens if two channels receive the same order simultaneously?">
    Pixa Lab uses a reservation-based system to handle simultaneous orders. The moment an order is confirmed on one channel, the corresponding stock is reserved and immediately subtracted from all other channels, minimizing the risk of overselling.
  </Accordion>
</AccordionGroup>

## Billing

<AccordionGroup>
  <Accordion title="What are Pixa's pricing plans?">
    Pixa Lab starts from **₺2,100 per month** and Pixa WMS starts from **₺8,925 per month**. Exact pricing depends on the features, number of integrations, and order volumes you need. [Request a demo](https://pixasoftware.com/demo-talep-et/) to get a tailored quote.
  </Accordion>

  <Accordion title="Can I upgrade or downgrade my plan?">
    Yes. You can change your plan at any time by contacting the Pixa support or sales team. Upgrades take effect immediately, and the team will help you transition without disrupting your live operations.
  </Accordion>
</AccordionGroup>

## Support

<AccordionGroup>
  <Accordion title="How do I reach support?">
    You can reach the Pixa support team through several channels:

    * **Phone:** 0850 241 89 78
    * **WhatsApp:** +90 533 573 3137
    * **Help portal:** [help.pixasoftware.com](https://help.pixasoftware.com)
    * **Contact page:** [pixasoftware.com/iletisim](https://pixasoftware.com/iletisim)

    The team typically responds within **1 hour** during business hours.
  </Accordion>

  <Accordion title="Is there onboarding help available?">
    Yes. Every new Pixa customer is assigned an onboarding specialist who walks you through your first integration setup, product catalog configuration, and order management workflows. Onboarding support is included with your subscription at no extra cost.
  </Accordion>
</AccordionGroup>