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Whether you’re evaluating Pixa for the first time or already managing your e-commerce operations with Pixa Lab or Pixa WMS, this page answers the questions our customers ask most often. If you don’t find what you’re looking for here, reach out to the support team directly.

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Getting Started

Visit the demo request page and fill in your details. A member of the Pixa team will contact you to arrange a personalized demo and activate your trial environment — no commitment required.
No. You can request a free trial and attend a demo without providing any payment information. You only need billing details when you decide to subscribe to a paid plan.
Most customers complete their initial setup — including connecting their first marketplace and configuring products — within a single business day. The Pixa onboarding team guides you through every step so you can go live as quickly as possible.

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Products & Integrations

Pixa integrates with 100+ channels, including major Turkish and global marketplaces such as Trendyol, Hepsiburada, Amazon, and Shopify, as well as platforms like WooCommerce, SAP, and Nebim V3. Visit the integrations page on the Pixa website for the full up-to-date list.
Yes. Pixa Lab is built for multi-channel management, so you can connect as many stores and marketplace accounts as your plan supports. Orders, inventory, and pricing are all managed from a single dashboard.
Contact the Pixa team via the contact page or call 0850 241 89 78 to discuss your requirements. The integrations team regularly adds new channels, and custom integration options may be available for your platform.

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Orders & Inventory

When a sale occurs on any connected channel, Pixa Lab automatically deducts the quantity from your central inventory and pushes the updated stock level to all other connected channels in real time. This keeps your listings accurate across every platform without any manual intervention.
Pixa Lab uses a reservation-based system to handle simultaneous orders. The moment an order is confirmed on one channel, the corresponding stock is reserved and immediately subtracted from all other channels, minimizing the risk of overselling.

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Billing

Pixa Lab starts from ₺2,100 per month and Pixa WMS starts from ₺8,925 per month. Exact pricing depends on the features, number of integrations, and order volumes you need. Request a demo to get a tailored quote.
Yes. You can change your plan at any time by contacting the Pixa support or sales team. Upgrades take effect immediately, and the team will help you transition without disrupting your live operations.

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Support

You can reach the Pixa support team through several channels:The team typically responds within 1 hour during business hours.
Yes. Every new Pixa customer is assigned an onboarding specialist who walks you through your first integration setup, product catalog configuration, and order management workflows. Onboarding support is included with your subscription at no extra cost.