How Bidirectional Sync Works
When you connect a sales channel to Pixa Lab, the integration subscribes to that channel’s order feed. Pixa Lab continuously checks for new orders and imports them into your unified order list. Each order carries the original channel reference, so you always know where an order came from. When you take action on an order inside Pixa Lab — for example, marking it as shipped or uploading a tracking number — Pixa Lab immediately calls the channel’s API to reflect that status change. The customer sees the update on the storefront, and the marketplace records the fulfillment event on its side. This two-way flow covers the full order lifecycle: creation, confirmation, package splitting, cash-on-delivery and bank-transfer payment handling, cancellations, and returns.Enabling and Processing Orders
1
Enable sync for a channel
Go to Settings → Integrations and open the marketplace or store you want to connect. Toggle Order Sync on and save. Pixa Lab immediately begins importing existing open orders for that channel.
2
Check your incoming orders
Navigate to Orders in the left sidebar. Every imported order appears here, tagged with its source channel. Use the filters at the top to narrow by channel, status, date, or payment type.
3
Process an order
Open an order to review its line items, shipping address, and payment details. Confirm the order, assign it to a warehouse location if needed, and initiate picking and packing. You can also split the order into multiple packages at this stage if the items require it.
4
Watch the status flow back to the marketplace
Once you mark an order as shipped and enter or generate a tracking number, Pixa Lab pushes the shipment confirmation and tracking details back to the originating channel. The customer receives the tracking notification through the marketplace, and the order status on the channel updates to Shipped automatically.
Order Automations
Pixa Lab can handle repetitive fulfillment steps for you without any manual intervention. Enable the automations that match your workflow from Settings → Order Automations:- Auto-confirm marketplace orders — Pixa Lab acknowledges new orders immediately so the marketplace timer never expires.
- Auto-transfer orders to ERP — Push confirmed orders directly into your ERP system as soon as they arrive.
- Auto-create invoices — Trigger invoice creation in your connected accounting software the moment an order is confirmed.
- Auto-generate shipping shipments — Create a shipment record and reserve carrier capacity automatically after confirmation.
- Split packages by volumetric weight (desi) — Automatically divide orders into separate packages when combined weight or dimensions exceed your defined thresholds.
- Prioritize order preparation — Apply custom rules to surface high-priority orders — such as same-day delivery or VIP customers — at the top of your pick list.
- Auto-send invoice and tracking links — Deliver the invoice PDF or link and the shipment tracking URL back to the sales channel and to the customer without any manual sending.
Pixa Lab monitors your order feed for abnormal movements — such as unexpected cancellations, duplicate orders, or sudden status regressions — and alerts you in the dashboard and by notification so you can investigate and act quickly before the issue affects your metrics.