Automatic Sync Setup
Automatic matching runs whenever you connect a new sales channel or trigger a re-scan. Pixa Lab compares product identifiers (such as barcode, SKU, or name) between your Pixa Lab catalog and the platform, then activates the link for any products it recognises.1
Connect the sales channel
Go to Settings → Integrations and click Add Channel. Select your platform, enter the required credentials, and click Connect.
2
Trigger the initial sync scan
Once the channel is connected, navigate to Products → Sync and select the channel from the list. Click Run Auto-Match.
3
Review the matching results
Pixa Lab displays a summary showing the number of products matched, unmatched, and any conflicts. Matched products move to Active status automatically.
4
Resolve unmatched products
For products that were not matched automatically, choose to Match Manually, Import from Platform, or Skip for now. See the manual matching steps below.
Manual Product Matching
Use manual matching when automatic detection cannot confirm the link — for example, when product identifiers differ between your Pixa Lab catalog and the platform.1
Open the unmatched product
In Products → Sync, filter by status Unmatched and click the product you want to link.
2
Search for the platform listing
In the Match to Platform panel, search by product name, SKU, or barcode to find the corresponding listing on the connected channel.
3
Confirm the match
Select the correct platform listing from the search results and click Confirm Match. Pixa Lab creates the link and sets the product status to Active.
4
Choose the data source
Decide whether Pixa Lab or the platform holds the authoritative product data. Select Use Pixa Lab Data to push your catalog content to the channel, or Use Platform Data to import the platform listing into Pixa Lab.
Import Platform Products into Pixa Lab
If a product exists on a sales channel but not yet in your Pixa Lab catalog, you can bring it in directly from the sync view.1
Go to Products → Sync
Select the channel and filter for Platform Only products — these are listings that exist on the platform but have no Pixa Lab counterpart.
2
Select products to import
Tick the products you want to import and click Import to Pixa Lab.
3
Review and save
Pixa Lab creates a product card for each imported item. Open each card to verify the imported data and add any missing fields such as attributes or full descriptions.
Check Sync Status and Read Logs
Sync Status Indicators
Each product in the Products → Sync view carries one of the following statuses:Reading the Sync Logs
Navigate to Logs → Integration Logs and filter by channel or date range to see a detailed record of every sync event. Each log entry shows the action type (match, import, update), the result (success or failure), and a timestamp. For a full audit of which team member triggered each sync action, go to Logs → User Activity Logs.When product data — such as a title or image — differs between your Pixa Lab catalog and a matched channel listing, Pixa Lab does not overwrite the channel automatically. You must explicitly choose to Push Pixa Lab Data from the product card’s Listings tab. This prevents unintended overwrites of channel-specific content you may have customised directly on the platform.
Remove a Match
To unlink a product from a channel without deleting the listing on that platform:1
Open the product card
Find the product in Products and click its name to open the card.
2
Go to the Listings tab
Select the Listings tab and locate the channel whose match you want to remove.
3
Remove the link
Click the ⋯ menu next to the channel and select Remove Match. Pixa Lab deactivates the sync link. The product listing remains live on the platform but is no longer managed through Pixa Lab.